Effective Date: [DD Month YYYY]
This Privacy Policy describes how Aoze Translation Service (“we”, “us”, “our”) collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website adfanyi.com.au and/or engaging our services, you consent to the practices described in this Privacy Policy.
1. About Us
Business Name: Aoze Translation
Website: adfanyi.com.au
Email: 【Email Address】
Phone: 0413 165 575
2. What Personal Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Email address
- Phone number
- Postal address (if required for delivery)
- Payment confirmation details (excluding full credit card information)
- Documents and content you provide for translation (e.g. driver licences, passports, certificates, academic transcripts, immigration documents)
- Any correspondence between you and us
We may also collect technical information automatically when you visit our website, such as:
- IP address
- Browser type and device information
- Cookies and usage data
3. How We Collect Personal Information
We collect personal information through:
- Online enquiry forms
- Email or phone communications
- File uploads submitted by clients
- Cookies and analytics tools
- Payment service providers (transaction confirmation only)
4. Purpose of Collection
We collect and use your personal information for the purposes of:
- Providing translation and related services
- Preparing quotations and invoices
- Communicating with you regarding your project
- Processing payments and issuing receipts
- Quality assurance and service improvement
- Compliance with legal obligations
- Website security and fraud prevention
5. Confidentiality of Client Documents
We understand that documents provided for translation may contain sensitive personal information. We treat all client documents and information as confidential.
We take reasonable steps to ensure that:
- Your documents are used solely for the purpose of providing translation services
- Access is limited to personnel involved in the translation and administrative process
- Documents are stored securely and protected against unauthorised access, misuse, loss, or disclosure
6. Retention of Documents and Deletion Policy
We apply strict document retention practices to protect client privacy.
Unless otherwise required by law or agreed in writing:
- Client files and translated documents are retained for up to one (1) month after completion of the service.
- After this retention period, files will be securely deleted from our systems.
Please note that some records may be retained longer for legal, accounting, or compliance purposes (for example, invoices and transaction records), however these records do not include your full document files unless required.
7. Payments and Credit Card Information
We do not store credit card numbers, CVV, or full cardholder payment details.
Payments are processed via third-party payment providers or financial institutions. These providers may retain payment information in accordance with their own privacy policies and regulatory obligations.
8. Disclosure of Personal Information
We do not sell, rent, or trade personal information.
We may disclose personal information only where necessary for service delivery, including to:
- NAATI-certified translators or authorised contractors engaged to complete your translation
- Printing or delivery providers (only if you request physical copies)
We may also disclose personal information where required by law, court order, or government authority.
9. Overseas Disclosure
Some of the third-party services we use (such as cloud storage, email, or analytics providers) may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure that such providers comply with appropriate privacy and security standards.
10. Cookies and Analytics
Our website may use cookies to:
- Improve website functionality and user experience
- Remember preferences
- Analyse website traffic and performance
- Enhance security
You may disable cookies through your browser settings; however, doing so may affect website functionality.
11. Access and Correction
You may request access to personal information we hold about you and request correction of any inaccurate or incomplete information.
Requests can be made by contacting us via 【Email Address】.
12. Complaints
If you believe we have breached your privacy rights or the Australian Privacy Principles, you may contact us directly.
We will respond within a reasonable time and attempt to resolve the complaint.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Security of Personal Information
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification or disclosure
However, no method of transmission over the internet is completely secure. You provide information at your own risk.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated effective date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
AozeTranslation
Email: 【Email Address】
Website: adfanyi.com.au
Phone: 0413 165 575