Effective Date: 30 August 2026
This Privacy Policy describes how AO Translation（澳泽翻译） (“we”, “us”, “our”) collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website adfanyi.com.au and/or engaging our services, you consent to the practices described in this Privacy Policy.
1. About Us
Business Name: AO Translation（澳泽翻译）
Website: adfanyi.com.au
Email: stephanie.lee51@gmail.com
Phone: 0413 165 575
2. What Personal Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Email address
- Phone number
- Postal address (if required for delivery)
- Payment confirmation details (excluding full credit card information)
- Documents and content you provide for translation (e.g. driver licences, passports, certificates, academic transcripts, immigration documents)
- Any correspondence between you and us
We may also collect technical information automatically when you visit our website, such as:
- IP address
- Browser type and device information
- Cookies and usage data
3. How We Collect Personal Information
We collect personal information through:
- Online enquiry forms
- Email or phone communications
- File uploads submitted by clients
- Cookies and analytics tools
- Payment service providers (transaction confirmation only)
4. Purpose of Collection
We collect and use your personal information for the purposes of:
- Providing translation and related services
- Preparing quotations and invoices
- Communicating with you regarding your project
- Processing payments and issuing receipts
- Quality assurance and service improvement
- Compliance with legal obligations
- Website security and fraud prevention
5. Confidentiality of Client Documents
We understand that documents provided for translation may contain sensitive personal information. We treat all client documents and information as confidential.
We take reasonable steps to ensure that:
- Your documents are used solely for the purpose of providing translation services
- Access is limited to personnel involved in the translation and administrative process
- Documents are stored securely and protected against unauthorised access, misuse, loss, or disclosure
6. Retention of Documents and Deletion Policy
翻译交付完成后，您的源文件与翻译工作文件在我们的工作系统中最多保留 30 天，到期后删除；云备份副本随备份周期一并清除（最长再延 30 天）。依法需保留的订单与财务记录不受此限；多数相关税务与业务记录通常需按 ATO 要求保留 5 年，某些记录可能需要保留更久。如需在 30 天后重新获取译文，可能需要重新认证并收取费用。
7. Payments and Credit Card Information
We do not store credit card numbers, CVV, or full cardholder payment details.
Payments are processed via third-party payment providers or financial institutions. These providers may retain payment information in accordance with their own privacy policies and regulatory obligations.
8. Disclosure of Personal Information
We do not sell, rent, or trade personal information.
We may disclose personal information only where necessary for service delivery, including to:
- NAATI-certified translators or authorised contractors engaged to complete your translation
- Printing or delivery providers (only if you request physical copies)
We may also disclose personal information where required by law, court order, or government authority.
9. Overseas Disclosure
Some of the third-party services we use (such as cloud storage, email, or analytics providers) may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure that such providers comply with appropriate privacy and security standards.
10. Cookies and Analytics
Our website may use cookies to:
- Improve website functionality and user experience
- Remember preferences
- Analyse website traffic and performance
- Enhance security
You may disable cookies through your browser settings; however, doing so may affect website functionality.
11. Access and Correction
You may request access to personal information we hold about you and request correction of any inaccurate or incomplete information.
Requests can be made by contacting us via stephanie.lee51@gmail.com.
12. Complaints
If you believe we have breached your privacy rights or the Australian Privacy Principles, you may contact us directly.
We will respond within a reasonable time and attempt to resolve the complaint.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Security of Personal Information
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification or disclosure
However, no method of transmission over the internet is completely secure. You provide information at your own risk.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated effective date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
AO Translation（澳泽翻译）
Email: stephanie.lee51@gmail.com
Website: adfanyi.com.au
Phone: 0413 165 575
